How To Send Emails from Organization Addresses

By default, all outgoing emails to request recipients are sent from no-reply@pigeondocuments.com. If you want outgoing emails to instead come from emails associated with your organization (ie. bob@MyOrg.com), you can configure Pigeon to send all request emails from the user creating the request.

Here's how to setup customized outgoing emails for your account:

Reach out to Pigeon Support by sending an email to support@pigeondocuments.com, and let the support team know what domain you want to setup for outgoing emails.

The Pigeon Support team will respond with a list of DNS records that you'll need to add to your organization domain's DNS setup. Note that this will require assistance from someone with proper authorization to update your organization's DNS settings.

Once your organization's DNS settings have been updated, we'll wait for those records to propagate which can take up to 72 hours. The Pigeon Support team will then finalize your account setup by updating the sendEmailsFromUserAddress setting to True and reach out to confirm setup is complete.